Working on a highly technical & fast paced enterprise product.
Took ownership of Self Service purchasing, Subscription management & Compliance user experiences.
End-to-end feature & project discovery, customer journey mapping, design, testing & delivery.
Identifying opportunities, risks & assumptions to test & validate.
Organise & facilitate customer interviews & workshop sessions.
Be the voice of the customer through discovery, research & interviews.
Direct the team on projects from a design & usability prospective addressing feasibility, desirability & viability.
Communication of user & design requirements to engineering.
Building & maintaining relationships & communication channels with product managers, engineers, & the wider team.
Collaborate with the wider designer team & contribute to the internal design system.

Customer & client communication as well as stakeholder management.
Workshop facilitation inline with common & ad-hoc frameworks to help with discovery & validation.
Running co-design workshops with stakeholders, work is analysed & synthesised to deliver findings for validation.
Delivery of work to clients ranging from documentation, personas, customer journeys mapping, hi-fidelity designs & prototypes, findings, usability audits, & future recommendations.
Writing Statements of Work (SOW) & other documents for Tenders & Proposals.
Internal training creation & delivery to staff.

Handling user experience & interface design needs for the technology side of the Australian business.
Managing user experience & interface design for the digital sales platform & billing portal.
Design System & Component Library management across technology & product.
Assisting with delivering solutions for authentication, product & support teams.
Communicating with product owners & project managers to define user needs & requirements.
Communicating across multiple departments to collaborate on ideal solutions.
Analysis of qualitative customer feedback & recordings related to digital purchasing & onboarding.
Communicating design requirements with internal & offshore developers.
Complete end to end user experience & journey mapping.

Working directly with stakeholders to drive the product towards a fully-featured application.

Requirements gathering through business & product needs.

Embodying a “making bitcoin easy” mantra through building a simple onramp.

End-to-end discovery & design of product features for handoff to developers.

Creation & handoff of precise acceptance criteria to developers & testers.

Running workshops & surveys to direct production efforts based on company goals & feature requests.

Collected information from workshops to lead production decisions for MVPs & robust solutions.

Short to medium time frame team focus planning through scaling work & building timelines.

Delivery of mockups & lo-fi prototypes based on requirements, user testing, & feedback.

Creation of surveys relevant to key issues that had been uncovered in workshops & discovery phases.

Maintaining quality assurance prior to product releases.